on all orders

free delivery

over £25

OUR LUXURY ELIQUID COLLECTIONS

FAQ's

General

Who are Red Vape?

Red Vape Ltd was founded in 2013 with an aim to create the highest quality eLiquids in the UK. By using only the finest natural ingredients sourced from the best producers and manufacturers worldwide we have created an eLiquid collection of superior flavours and quality. Where are you Based?

Our offices are based in West Bridgford, Nottingham near the Trent Bridge Cricket Ground.

Our Trading Address Is;
Red Vape Ltd
29 Bridgford Road
West Bridgford
Nottingham
NG2 6AU

What is your Company Registration Number?

Company Registered in England and Wales: No. 8857769

How do I Contact Red Vape?

You can contact us by a number of methods;

By Phone: 0115 9775482

By Email: hello@redvape.com

By completing the Contact Us form which can be found here.

Do you Supply to the Trade?

Yes, our roots are in E-Liquid Wholesale and we are always looking to expand our reseller partners. Please contact us by the methods below to discuss trade terms;

By Phone: 0115 9775482

By Email: hello@redvape.com

Ordering

Why Online Only?

To comply with UK Government Legislation we must ensure that our nicotine based products are only sold to individuals over the age of 18. To view this legislation please follow this link. The relevant section can be found under part 5, welfare of children, sub heading 92.

We are unable to perform the necessary age verification checks to comply with this legislation if orders are taken over the phone. We therefore ask that you process you order though our website.

If you are unable to process the order online we will be happy to supply you with a list of Red Vape stockists who are situated across the UK. Please contact us by one of the methods below;

By Phone: 0115 9775482

By Email: hello@redvape.com

By completing the Contact Us form which can be found here.

Can I Change an Order once Placed?

We process orders quickly when they arrive into us so if you do find that a mistake has been made we ask that you contact us as soon as possible.

Can I Cancel an Order?

To ensure our customers receive their vape mail as soon as possible we process orders very quickly once they are received. If you do wish to cancel an order you have placed please contact us straight away. If the goods have not been shipped and can be stopped we will cancel the order and provide a full refund. If the order has been passed to one of our delivery partners then we will be unable to cancel the order. In this instance please contact us when the order is received to arrange to return the items.

What if a Product is Out of Stock?

In the unlikely event that a product does become out of stock then the item can still be ordered. As soon as we receive new stock your order will be despatched on a next day delivery. If your order contains both in stock and out of stock products we will send you what we have straight away and send the out of stock product when item is replenished.

Is it possible to Track an Order?

We use Royal Mail 1st class postage for the majority of orders and this service does not provide tracking information. For larger orders we do on occasion use UPS and in these instances tracking details can be provided. Please contact us by one of the following means for details;

By Phone: 0115 9775482

By Email: hello@redvape.com

By completing the Contact Us form which can be found here.

What Methods of Payment Does Red Vape Accept?

We accept all major credit and debit cards as well as Paypal. We are unable to accept any other forms of payment.

When Will my Order Arrive?

Please see our delivery and returns page for full details on expected delivery timeframes.

What are your Delivery Charges?

Delivery is free of charge on all orders over £25.00. We use Royal Mail 1st Class postage for the majority of orders. We may, at our discretion, use a Royal Mail signed for service or UPS for higher value orders. Orders below £25.00 will incur a shipping and handling fee of £2.95.

Can I Collect my Order?

This is not a service we currently offer. If you are unable to accept a postal delivery we will be happy to supply details of your local stockist of Red Vape products.

Why do you Check my Age?

On October 1st 2015 new government legislation came into force covering the ‘Prohibition of sale of nicotine products to persons under 18’.

To view the legislation please follow this link. The relevant section can be found under part 5, welfare of children, sub heading 92.

To ensure we fully comply with this legislation when processing your first order through www.redvape.com you will be asked to prove that you are over 18 years of age. We carry out this check once your order has been placed with our partners age verification providers. If our checks are positive and confirm you are over 18 we will accept your order and ship your e-liquids. If our checks fail to prove you are over 18 we will email you asking for documents confirming your age.

If we are unable to confirm you are over 18 years of age then your order will be cancelled.

You are only required to prove your age once. Once we have the details confirmed your Red Vape account will be marked as checked.

The process we are using to confirm our customers ages is the least intrusive available on the market. You will notice very little difference in the ordering process as the age checking is done after the order is placed. If you have any questions, comments or concerns regards this process please contact us;

By Phone: 0115 9775482

By Email: hello@redvape.com


Returns

What is your Returns and Refund Policy?

Please see our delivery and returns page for full details of returns and refund policy.

I've Received the Wrong Liquids

Please see our delivery and returns page for details of what you need to do.

Delivery

How are Deliveries Made?

We use Royal Mail 1st Class postage for the majority of orders. We may, at our discretion, use a Royal Mail signed for service or UPS for higher value orders.

Where do you Deliver to?

We currently deliver to the UK only.

My Order Hasn't Arrived

Please see our delivery and returns page for details of what you need to do.

Home to the UK's Luxury e-Liquid brand. Manufactured with the highest quality natural ingredients, crafted in Britain using a complex manufacturing process to create an e-Liquid range that is unrivalled for satisfaction and vaping experience.
29 Bridgford Road
Nottingham
West Bridgford
NG2 6AU
United Kingdom