Personal Information Gathered
The information we gather is primarily used to process and deliver orders and to allow us to contact you regarding your order or Red Vape account should the need arise. We also collect general information on how our website is used, for example how many times a particular page is viewed. This data is anonymous and none personal and we use it to monitor and improve the website.
Most of the information we gather is provided by our customers to facilitate the processing of orders and for email communication regarding those orders. This will be details such as your name and address so that we know where to deliver your goods, or your email address so we can send you order confirmations.
To comply with UK law we must ensure that all orders placed with us are done so by persons over the age of 18 years of age. To meet this obligation when processing your first order through www.redvape.com you will be asked to prove that you are over 18 years of age. We carry out this check once your order has been placed with our partners Aged Checked. Age Checked do not use the information we provide for any purpose other than confirming the age of the individual for use by Red Vape.
You may enter credit card details when processing your order, this information is managed and stored by our payment providers Sagepay and Paypal. We do not store any payment information.
If you open an account with Red Vape we will store your order history, this will allow you to track the progress of your orders and also re-order products quickly.
You may request from us the personal information we hold about you. For this we need the appropriate evidence of your identity. We will accept a photocopy of your passport or drivers licence certified by a solicitor or bank and an original copy of a utility bill showing your current address.
You may also request that we remove your personal information from all marketing databases at any time.
Please let us know if any personal information we hold about you needs updating by emailing firstname.lastname@example.org.
Who Else Sees your Information?
To process your orders we may need to disclose some of the personal information you provide to us to our service providers. As described above we use Sagepay and Paypal to process payments and for deliveries we use the Royal Mail, and on occasion UPS.
In addition your personal information may be needed to conduct checks to prevent fraud or for age verification purposes in order that we comply with government legislation. In these instances your data may be passed to our carefully selected partners to perform these checks. Third parties will not be allowed to use your personal information for their own purposes.
We guarantee you that any information used by third party service providers will only be sufficient for them to perform their duties. Furthermore they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
We will never pass on your details to any third party for marketing purposes. Any marketing correspondence from Red Vape will be sent on a strictly ‘Opt-In’ basis and we promise you will never receive any communication from us unless you have chosen to do so.
Data Protection Registration
Red Vape Ltd are a registered data controller with the Information Commissioners Office (ICO). Our data protection registration number is ZA148256.
We are registered in England and Wales under registration number 8857769.
Our registered office is Red Vape Ltd, 26 Wilford Lane, West Bridgford Nottingham, NG2 7QX.
Our Trading address us Red Vape Ltd, 29 Bridgford Road, West Bridgford, Nottingham, NG2 6AU.
You can contact us in writing at our trading address or by email at email@example.com and by phone on 0115 9775482.