Covid-19 Information

(Updated 25-3-2020)

In light of the uncertainty with the outbreak of COVID-19 (coronavirus), we want to reassure all our customers that we are taking all necessary steps to follow the World Health Organisation and local authorities’ guidelines. Our priority is the safety of our customers and team.

Communication

We’re keen to proactively keep in touch. We will update you on deliveries and service and communicate product availability, particularly on e-liquids in high demand.

Deliveries

We have made some amendments to the frequency in which we ship orders. 

Our dispatch days will now be Tuesday and Friday only until further notice.

Order placed after 3 pm on a Friday, Saturday, Sunday, Monday and up to 3 pm on a Tuesday will be shipped each Tuesday.

Orders placed after 3 pm on a Tuesday, Wednesday, Thursday and up to 3 pm each Friday will be shipped each Friday

We are working very closely with our shipping partners ensuing all the appropriate health, and hygiene standards are adhered to.

Product availability

We have good stock levels on all our e-liquids and, although we are experiencing increased demand,  new stock is arriving regularly. Our warehouse and distribution colleagues are working tirelessly and doing the best job they can.

Finally

I wanted to take this opportunity to thank you for your continued support and to thank our colleagues, who are all working incredibly hard to ensure we can continue to serve our customers well.

Neil Entwistle

Managing Director