Terms & Conditions

Please read these Terms and Conditions carefully as these govern your use of our Web Site (www.redvape.com). By using this Site and placing an order, you are acknowledging that you have read and understood these Terms and Conditions and agree to be bound by them.

1. Site Ownership, Copyright & Trademarks

The content of this including names, images, photos, designs and other materials are copyright of Red Vape Ltd or its technology service providers or other third parties. They are the property of their respective owners and therefore all rights are reserved.

We grant permission to print, copy, distribute and display hard copy portions of the site as required to facilitate order placement. We also grant permission for sections of the site to be emailed or linked to via social media platforms. We are happy for blog posts and articles to be used as reference material and for links to these posts to be created from third part sites. We do not authorise the use of this material to be copied without written permission being granted by Red Vape Ltd.

2. Links to Third Party Websites

This website will, on occasion, link to third party websites. These links are included as we believe they add value or expand on content we have on our website. We do not control these third party websites nor do we endorse them. If you follow the links from our site you do so at your own risk and are subject to the terms and conditions of the destination website.

3. Contract Formation

No contract shall be formed between you, the customer, and Red Vape Ltd for the sale of goods until Red Vape Ltd accepts your order by sending a confirmation to you by email that the goods have been despatched for delivery.

Once an order has been placed an email confirming receipt of the order will be sent. This email will confirm that the order has been successfully processed and confirm the items you wish to order from Red Vape Ltd. This email does not act as confirmation of acceptance of the order. The contract between us is only complete once the goods have been despatched and an email confirmation of this despatch sent by Red Vape Ltd.

4. Pricing

Pricing shown on www.redvape.com include VAT at 20% and are quoted in GBP. Prices are subject to change without notice.

Despite our best efforts, it is possible that products may be listed on the website with the incorrect pricing. Should you order a product that has been incorrectly priced we will inform you using the contact details provided when your order was placed. We will provide you with the options of reconfirming your order at the correct price or cancelling it. If you choose to cancel the order a full refund will be processed.

Red Vape Ltd reserve the right to refuse or cancel the order whether or not the order has been confirmed and your credit card charged. We are under no obligation to provide the product to you at the incorrect price even after we have provided you with an order confirmation as the contract is only formed once goods have been despatched and a despatch confirmation email has been sent by Red Vape Ltd.

5. Secure Credit Card Transactions

Orders placed through our website can be paid for by Credit Card or Debit Card. All transactions are protected by our secure server certificate or SSL certificate which is the e-commerce website standard 256-Bit encryption key. For more information on how this protects your data please visit Wikipedia by clicking here. Furthermore, all credit card payments are processed using a level 4 PCI DSS compliance. This means any personal information and credit card details are encrypted as they are passed over the internet to our secure servers. No credit card or payment information is ever retained by Red Vape Ltd either in electronic or hard copy format.

6. Age Verification

On October 1st 2015 new government legislation came into force covering the ‘Prohibition of sale of nicotine products to persons under 18’. To view the legislation please follow this link. The relevant section can be found under part 5, welfare of children, sub heading 92.

To comply with UK law we must ensure that all orders placed with us are done so by persons over the age of 18 years of age. To meet this obligation when processing your first order through www.redvape.com you will be asked to prove that you are over 18 years of age. We carry out this check once your order has been placed with our partners Aged Checked.

If our checks are positive and confirm you are over 18 we will accept your order and ship your e-liquids. If our checks fail to prove you are over 18 we will email you asking for documents confirming your age.

If we are unable to confirm you are over 18 years of age then your order will be cancelled.

You are only required to prove your age once. Once we have the details confirmed your Red Vape account will be marked as checked.

7. Privacy

We are committed to safeguarding the privacy of our website users and as such will only use information collected in accordance with the Data Protection Act 1998. This notice details our privacy policy. By using our website www.redvape.com you are accepting and consenting to our practices and policies described. Our full privacy policy can be viewed by clicking here.

Red Vape are a registered data controller with the Information Commissioners Office (ICO). Our data protection registration number is ZA148256.

8. Delivery and Returns

Our full delivery and returns policy can be viewed by clicking here.

9. Cookie Policy

Our full cookie policy can be viewed by clicking here.

10. Disclaimer

Red Vape Ltd provides this site on an “as seen” basis and makes no warranties or representations, either implied or expressed, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose, and non-infringement, compatibility, security and accuracy. Red Vape Ltd will take reasonable measures to ensure that the content is accurate, complete, and current but Red Vape Ltd does not represent or warrant that the information accessible on this Site is accurate, complete, or current.

To provide our customers with the most up to date product information, product availability and prices, this information is subject to change without notice.

With the exception of your rights as a consumer and your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law.

Our Details

We are registered in England and Wales under registration number 8857769.

Our registered office is Red Vape Ltd, 10 The Triangle, Ng2 Business Park, Nottingham, United Kingdom, NG2 1AE.

Our Trading address is Red Vape Ltd, 29 Bridgford Road, West Bridgford, Nottingham, NG2 6AU.

You can contact us in writing at our trading address or by email at hello@redvape.com and by phone on 0115 9775482.

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