Privacy Policy for Red Vape operated by Red Vape Limited

Effective Date: Thu Apr 10 2025 00:00:00 GMT+0100 (British Summer Time)
Last Updated: Thu Apr 10 2025 00:00:00 GMT+0100 (British Summer Time)

1. Introduction

Red Vape Limited – a company founded in 2013, registered in England under registration number 08857769 – is committed to protecting your personal data and respecting your privacy. Our company, also known as Red Vape Limited and trading as Red Vape, operates various brands including Red Vape, and Red Vape E-Liquids. Red Vape manufactures high-quality Gourmet E-liquids (specifically within the Manufacturer sector, with a focus on E-Liquids) for our target audience of Consumers.

This Privacy Notice explains how we collect, process, and share your personal data in accordance with applicable laws such as in United Kingdom: UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and The Digital Services Act (or ‘DSA’). It also outlines your rights and our procedures regarding data protection.

2. Data Controller & Contact Information

Red Vape Limited is the data controller responsible for your personal data.
Primary Address:
29 Bridgford Road
Nottingham, United Kingdom – NG2 6AU
Phone: 441159775482
General Email: hello@redvape.com
Accessibility Inquiries: hello@redvape.com
Privacy Inquiries: hello@redvape.com

For any questions regarding this Privacy Notice or our data practices, please contact our Site Editor: Neil Entwistle.

3. Data Protection Officer (DPO)

Our Data Protection Office for Red Vape is Neil Entwistle and can be contacted at hello@redvape.com.

Our data protection registration number is ZA148256.

4. Categories of Personal Data We Collect

Red Vape may collect, store and process the following types of personal data about you:

Information You Provide:
Data submitted through forms on Red Vape (e.g., when you sign up, contact us, or request information via www.redvape.com). This may include your name, contact details, preferences, and any other information you choose to provide.
Copies of Correspondence:
Emails, letters, and any other communications (by post, email, or through Red Vape) that you send to us.
Survey and Questionnaire Responses:
Responses provided if you participate in any surveys or questionnaires using Red Vape.
Website Usage Data:
Information about your visits to Red Vape, including traffic data and details on how you interact with our content.
Device Information:
Technical data such as your IP address, browser type and version, time zone setting, operating system, platform, and other technology-related details from the devices you use to access Red Vape.

5. Provision of Personal Data

If you fail to provide the required personal data:
When Red Vape and Red Vape Limited is legally obligated to collect certain data or need it to perform our contractual obligations, your failure to provide this data may prevent us from fulfilling the contract (for example, providing you with high-quality Gourmet E-liquids). In such cases, we may have to cancel the relevant service or product, and you will be notified accordingly.

6. Age Verification

We use your name, date of birth and address data to conduct an age verification check on all accounts. This check is triggered after you place your first order and is facilitated by the third-party company GBG (See below). Orders will only be dispatched when your age has been verified; this process will only cause a delay to your order in the unlikely scenario that more information is required. If you are under 18 years of age/fail age verification, your order will be voided and refunded.

To process a customer order, it is necessary for us to share personal information with selected partners. The companies we share data with are shown below, along with the reason for us sharing data and links to their respective privacy policies.

7. Third Parties

GBG – Age Verification. By law, we must check that all our customers are aged 18 or over before supplying any products – GBG Privacy Policy

Parcel 2 Go – Parcel Delivery Service – Parcel 2 Go Privacy Policy

123 Reg – Website Hosting – 123 Reg Privacy Policy

8. Purposes and Legal Basis for Processing

Red Vape processes your personal data for the following purposes:

Ensure Optimal Presentation:
To display our website content on Red Vape in the most effective manner for you and your device.
Send Relevant Information:
To communicate details about our products and offerings (such as Gourmet E-liquids) that may be of interest.
Contract Performance:
To fulfill our contractual obligations through Red Vape and Red Vape Limited with you.
Compliance with Legal Obligations:
To adhere to legal and regulatory requirements (including The Digital Services Act (or ‘DSA’) and Consumer Rights Act 2015) and to satisfy Anti Money Laundering and Know Your Client requirements.
Feature Access & Account Protection:
To enable you to access various features on Red Vape and to secure your account.
Service Providers:
To transfer your information to our designated “Service Providers” so that they can service your requirements on or through Red Vape.
Marketing Communications:
To send you marketing communications by electronic means (email or text) only if they relate to our products or Red Vape or offerings you have previously expressed interest in.
Statistical Analysis:
To aggregate your information with that of other users to generate statistical data that does not personally identify you after using Red Vape. This aggregated data may be shared with third parties we collaborate with through Red Vape.

9. Global Privacy and Data Processing Standards

Red Vape respects and adheres to global privacy laws, using the GDPR as our benchmark standard. We ensure that your personal data collected via Red Vape is processed in accordance with the highest legal requirements worldwide. To achieve this, we rely on the following lawful bases for processing your personal data:

Performance of a Contract (GDPR Article 6(1)(b))
Red Vape process your data as necessary to fulfil our contractual obligations to you—such as providing the goods or services you have requested.
Legal Obligation (GDPR Article 6(1)(c))
Red Vape may process your data when required by applicable laws or regulations. This ensures that our operations comply with legal and regulatory requirements in all jurisdictions.
Legitimate Interests (GDPR Article 6(1)(f))
Red Vape in certain instances, may process your data to pursue our legitimate interests. This includes optimizing content presentation, delivering relevant promotions, improving our services, and preventing fraud, provided that these interests do not override your rights and freedoms.
Consent (GDPR Article 6(1)(a))
Where you have explicitly provided consent—such as for marketing communications or the use of non-essential cookies— Red Vape processes your data based on your agreement. You may withdraw your consent at any time, and this withdrawal will not affect the lawfulness of any processing conducted before the consent was withdrawn.
By following these standards, Red Vape ensures that our global data processing practices meet or exceed stringent privacy requirements, providing you with consistent and reliable protection of your personal data wherever you are located.

10. Marketing Communications

Red Vape and Red Vape Limited will only send you direct marketing communications by electronic means (email or text) if:

You have provided explicit consent to Red Vape and Red Vape Limited.
You have previously interacted with the Red Vape website or Red Vape Limited and the marketing relates to our manufacturing of high-quality Gourmet E-liquids or similar offerings.
You exercise your right to opt out of marketing communications. You can do this by contacting us at hello@redvape.com or by unsubscribing via the link provided in our communications.

11. Sharing Your Personal Data

Red Vape and Red Vape Limited may share your personal data with third parties only under the following circumstances:

Within Our Group:
With companies that are part of our corporate group.
Service Providers:
With trusted third parties that assist in processing your requests or fulfilling contractual obligations using Red Vape.
Legitimate Interests:
When sharing is necessary for our legitimate business interests (or those of a third party), provided that your rights and interests do not override these interests.
Business Transfers:
In connection with the sale, transfer, or merger of parts of Red Vape business or assets.
Legal or Regulatory Compliance:
When required to comply with applicable legal or regulatory obligations, including those set out in United Kingdom and UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

All third parties receiving your data are contractually bound to process it only on our instructions and in compliance with applicable data protection laws.

12. Cookies

Cookies are small files placed on your device when you visit Red Vape. We use cookies to:

Recognise you and store your preferences on Red Vape.
Enhance the performance and functionality of Red Vape.
Generate aggregated statistical data for Red Vape.
Deliver targeted advertising relevant to your interests when visiting Red Vape.

Categories of cookies include:

Strictly Necessary Cookies: Essential for the operation of Red Vape.
Performance Cookies: Collect data on how visitors use Red Vape to create anonymous aggregated data.
Functionality Cookies: Enable a personalised experience by remembering your preferences for Red Vape.
Targeting/Advertising Cookies: Deliver adverts tailored to you.

Some cookies remain on your device between sessions. You may disable cookies by adjusting your browser settings; however, doing so may limit the functionality of Red Vape.

We use cookies in compliance with applicable legal frameworks such as United Kingdom (including the EU’s ePrivacy Directive and GDPR) and UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (for example, the CCPA for California). A cookie consent banner is provided on our website, and you may adjust your preferences at any time via our https://www.redvape.com/privacy-policy/.

A List Of The Cookies We Use

nm-wishlist-ids – Stores information on products you have added to your wishlist
tk-ai – Collection of internal metrics for user activity, used to improve user experience.
wordpress_test_cookie – Tests if your browser accepts cookies, used to improve user experience.
woocommerce_cart_hash – Helps WooCommerce (Our website software) determine when cart contents/data changes. For more info about woo commerce cookies, please visit: https://docs.woocommerce.com/document/woocommerce-cookies/
woocommerce_items_in_cart – Helps WooCommerce (Our website software) determine when cart contents/data changes. For more info about woo commerce cookies, please visit: https://docs.woocommerce.com/document/woocommerce-cookies/
wordpress_logged_in_[32 character hash] – Indicates when you are logged in, and who you are. This cookie is maintained on the front-end of the website as well when logged in.
wp_woocomerce_session_[32 character hash] – Stores information on your current session and actions on the website.

13. Data Security

Red Vape and Red Vape Limited have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access is restricted to Red Vape and Red Vape Limited employees, agents, contractors, and other third parties who require it for legitimate business purposes and who are bound by confidentiality obligations.

In addition, Red Vape Limited have established procedures to address any suspected data breach. If a breach occurs, we will promptly notify you and any applicable regulatory authorities, in accordance with United Kingdom and UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our technical safeguards include encryption, regular security audits, and strict access controls.

For any security-related inquiries, please contact us at hello@redvape.com.

14. Data Retention

Red Vape Limited will retain your personal data regarding Red Vape only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting, or reporting requirements, as defined by 2 years.

To determine the appropriate retention period, Red Vape Limited consider the quantity, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

Once your data is no longer needed, it will be securely deleted or anonymized.

15. Your Data Protection Rights

This section explains your rights regarding how your personal data is processed by Red Vape Limited. If you wish to exercise any of these rights, please contact us using the details below.

Right to Withdraw Consent:
You may withdraw your consent at any time. This will not affect the lawfulness of any processing prior to your withdrawal but may limit our ability at Red Vape Limited to provide certain services.
Right of Access:
You have the right to access the personal data Red Vape Limited holds about you, free of charge.
Right to Rectification:
You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”):
You may ask us to delete your personal data, subject to certain exceptions where retention is legally required.
Right to Restrict Processing:
You can request that we limit the processing of your personal data.
Right to Data Portability:
You have the right to receive your personal data in a structured, commonly used, machine-readable format or to have it transferred to another controller.
Right to Object:
Under certain circumstances, you have the right to object to the processing of your personal data.
Rights under CCPA/CPRA:
For California residents, this includes the right to know, the right to delete, and the right to opt out of the sale of personal information.
Rights under PIPEDA:
For Canadian residents, this includes the right to access and correct your personal information.

You are entitled to view, amend, or delete the personal information that we hold on you.

You can view and amend the following data in your account:

Edit your name, email and phone number
Edit your addresses
Change your password
Update newsletter subscription

To exercise these rights, please contact us at hello@redvape.com.

Representatives of Red Vape Limited will respond within the timeframe required by applicable law. We endeavour to respond to all privacy requests within 30 days of receipt, ensuring prompt and effective compliance with global data protection regulations.

16. International Transfers of Personal Data

Your personal data may be transferred to and stored in destinations in and outside the European Economic Area (EEA) and processed by personnel operating outside the EEA.

Whenever we transfer your data, we ensure that a similar level of protection is maintained by implementing one or more of the following safeguards:

Adequacy Decisions:
Data is transferred only to countries deemed by the European Commission to provide an adequate level of protection.
Standard Contractual Clauses (SCCs):
We use contracts (when requested) approved by the European Commission to safeguard your data.
Privacy Shield (or Successor Frameworks):
Where applicable, for transfers involving US-based providers.
Other Safeguards:
Such as Binding Corporate Rules (BCRs) or approved codes of conduct.

For further details on the specific mechanisms used for international transfers, please contact us at hello@redvape.com.

17. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our data processing practices or legal obligations, including updates under The Digital Services Act (or ‘DSA’) or changes in United Kingdom. All updates will be posted on this page with a revised “Effective Date” (Thu Apr 10 2025 00:00:00 GMT+0100 (British Summer Time)). Significant changes may also be communicated via website banners on www.redvape.com and notifications sent to hello@redvape.com. Please review this page periodically to stay informed of any updates.

18. Complaints

If you believe that our handling of your personal data does not comply with applicable data protection laws under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (including United Kingdom), you have the right to lodge a complaint with the relevant supervisory authority eg: ICO – Information Commissioner’s Office or courts in Nottingham. Alternatively, you may contact us directly to discuss your concerns at hello@redvape.com or 441159775482.

19. Contact Red Vape

If you have any questions or concerns regarding this Privacy Notice or our data practices, please contact us at:

Full Legal Entity Name:
Red Vape Limited (a.k.a. Red Vape)
Trading as: Red Vape
Operating under the brand(s): Red Vape, and Red Vape E-Liquids

Address:
29 Bridgford Road
Nottingham, United Kingdom – NG2 6AU
Phone: 441159775482
General Email: hello@redvape.com
Privacy/Accessibility Inquiries: hello@redvape.com

Privacy Policy version number: 1.2