PRIVACY POLICY

At Red Vape we are committed to safeguarding the privacy of our customers. The information we collect is only ever used for our own purposes. We will never pass any details to a third party unless it is strictly necessary (e.g. To a payment processor such as Paypal). This notice details the information we collect, how we use it and how it is kept secure.

OUR LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION

Red Vape process personal information to facilitate our business activities. Our legal basis for processing this information is detailed below;

Legal Obligation: As a supplier of e-liquids that contain Nicotine we are legally required to check that our customers are aged 18 and over. We use a third party (detailed below under Third Parties) to perform these checks.

Contract: By ordering from Red Vape and by us subsequently confirming acceptance of your order we are entering into a contract to supply goods. To enable us to fulfil this contract we require details such as name, address, email and phone numbers.

Consent: As part of our account registration process you have the option to sign up for our marketing emails. By providing your consent this gives us the right to email you about products or services that we think may be of interest. You have the option to opt out of these emails at any time.

TYPES OF DATA WE COLLECT

Website Cookies

A cookie is a small file containing an identifier, such as a string of numbers or letters, which are automatically downloaded to your browser by a web server when you visit a website. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies are an important tool used by websites as they effectively act as a memory by allowing websites to recognise a browser and remember what it has done in the past.

Cookies perform a lot of different functions and can be used differently depending on the website you visit. Generally, their main purpose is to improve a user’s experience by remembering their preferences or helping you navigate between pages on the website. Cookies are also used for marketing purposes by ensuring adverts you see online are related to your interests.

If you would like to find out more information about cookies you can visit the following websites; www.allaboutcookies.org/ and www.youronlinechoices.eu/.

Types of Cookies

Cookies fall into two main groups, session cookies and persistent cookies. A session cookie will only be active whilst the user has their browser open, as soon as the browser is closed the cookie will expire. A persistent cookie will be stored on the user’s browser until a set expiry date; typical persistent cookies can have a 30/45/90 day expiry time. The cookie will remain active until the expiry date or until it is deleted by the user.

Within the two main groups, there are different types of cookies that perform different roles. The list below is by no means exhaustive and we suggest further research at www.allaboutcookies.org and www.youronlinechoices.eu to gain a fuller understanding.

1: Strictly Necessary Cookies

This type of cookie enables you to use services you have specifically asked for. They are essential for you to move around a website and access certain features such as login or payment screens. Without these cookies, websites are not able to function properly. This type of cookie would be classified as a session cookie and therefore is only active whilst the user has their browser open.

2: Performance Cookies

This type of cookie collects anonymous information on the pages you visit. No personal information is collected; instead these cookies simply track how you interact with the website logging events such as pages looked at and error messages displayed. Information gathered is used to improve website functionality by learning from visitors experiences.

3: Functionality Cookies

These cookies remember choices you make to help improve your user experience. An example of this may be a website that provides local weather updates. Once you’ve selected the area you would like to check the cookie will remember this choice and next time you visit the website the same area will be automatically selected for you. These cookies are specific to the website they downloaded from and any information collected is not shared with other websites.

4: Targeting or Advertising Cookies

These cookies collect information about how you browse the internet and then use this to target advertising relevant to your interests. This type of cookie is generally used by advertising networks and is placed on websites with the owner’s permission. The cookie will track the websites you visit and then display adverts on the advertising network that are targeted at your interests.

What Cookies do Red Vape Use?

We use three types of cookie on www.redvape.com which allow us to provide the best possible user experience. Referring back to the ‘Types of Cookies’ section of this page; all cookies deployed on our website can be categorised under types 1 and 2.

1: Strictly Necessary Cookies

We use session management cookies which enable us to offer secure pages where order processing and payment take place. These cookies are essential for the running of the website and without them we could not offer secure online ordering. These cookies expire once your browser is closed.

2: Performance Cookies

We use analytical cookies to collect data on site visitors which enables us to improve the website by better understanding how it is used by our customers. These cookies may be from a third party, such as Google or Bing, but the data collected is used only by Red Vape and is not passed to any other organisation. Data collected is anonymous and contains no personal information.

3: Functionality Cookies

We use functionality cookies to help improve your user experience when shopping on www.redvape.com. For example, if you have an account and enter your username and password we will ask if you wish for these to be remembered for future logins.

A list of the cookies we use

  • nm-wishlist-ids – Stores information on products you have added to your wishlist
  • tk-ai – Collection of internal metrics for user activity, used to improve user experience.
  • wordpress_test_cookie – Tests if your browser accepts cookies, used to improve user experience.
  • woocommerce_cart_hash – Helps WooCommerce (Our website software) determine when cart contents/data changes. For more info about woo commerce cookies, please visit: https://docs.woocommerce.com/document/woocommerce-cookies/
  • woocommerce_items_in_cart – Helps WooCommerce (Our website software) determine when cart contents/data changes. For more info about woo commerce cookies, please visit: https://docs.woocommerce.com/document/woocommerce-cookies/
  • wordpress_logged_in_[32 character hash] – Indicates when you are logged in, and who you are. This cookie is maintained on the front-end of the website as well when logged in.
  • wp_woocomerce_session_[32 character hash] – Stores information on your current session and actions on the website.

Not Accepting Cookies or Requesting Cookies be Disabled after Acceptance

You do not have to accept cookies from www.redvape.com. It is down to the individual user how they wish to control and manage their browsing experience.

However, if you do not accept cookies then you will not be able to purchase from this website as they are used to manage the secure areas of the website.

All major browsers allow you to manage your cookie options or simply prevent them completely. The cookie settings will be found in the help or functions menu of your browser. The following website provides information for all recent versions of popular browsers used on the market today www.aboutcookies.org.

Mailing Lists

To manage our email marketing we use a third party provider, MailChimp. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Neil Entwistle.

Account and Ordering Data

In order to purchase from www.redvape.com, you must first create an account. To facilitate account creation and to process subsequent orders we ask that you provide us with your name,  date of birth, address data, email and contact number. This information is then stored on our encrypted website platform.

Age Verification

We use your name,  date of birth and address data to conduct an age verification check on all accounts. This check is triggered after you place your first order and is facilitated by the third party company GBG (See below). Orders will only be dispatched when your age has been verified, this process will only cause a delay to your order in the unlikely scenario that more information is required. If you are under 18 years of age/fail age verification your order will be voided and refunded.

Third Parties

To process a customer order, it is necessary for us to share personal information with selected partners. The companies we share data with are shown below, along with the reason for us sharing data and links to their respective privacy policies.

Paypal – Payment portal that enables us to process payments for credit and debit cards – Paypal Privacy Policy

GBG – Age Verification. By law, we must check that all our customers are aged 18 or over before supplying any products – GBG Privacy Policy

Parcel 2 Go – Parcel Delivery Service – Parcel 2 Go Privacy Policy

123 Reg – Website Hosting – 123 Reg Privacy Policy

PROTECTING YOUR DATA

We understand the need to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes, both online and offline, to protect against this.

HOW LONG IS DATA HELD

Personal data is held only as long as it is required and may vary depending on the type of data and why we need it. Some data retention periods are governed by law.

If you register an online account with us we will hold that data indefinitely or until a request is received for it to be removed.

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to view, amend, or delete the personal information that we hold on you.

You can view and amend the following data in your account:
Edit your name, email and phone number
Edit your addresses
Change your password
Update newsletter subscription

If you would like to request a copy of all the data we hold on you, restrict further data processing or request removal/anonymisation of your personal data we store please contact us here and provide us with your email address or username.

CHANGES TO THIS PRIVACY NOTICE

We reserve our right to make changes and updates to this privacy policy without providing notice as and when required. The current and most up to date version of this policy will always be posted on the website.

EXTERNAL WEBSITES

This privacy policy covers www.redvape.com only. If you follow a hyperlink on our website to an external website a different privacy policy will apply. Red Vape Ltd has no control, and are not responsible for the practices of third party websites.

DATA PROTECTION REGISTRATION

Red Vape Ltd is a registered data controller with the Information Commissioners Office (ICO). Our data protection registration number is ZA148256.

OUR DETAILS

We are registered in England and Wales under registration number 8857769.

Our registered office is Red Vape Ltd, 10 The Triangle, Ng2 Business Park, Nottingham, United Kingdom, NG2 1AE.

Our Trading address Is Red Vape Ltd, 29 Bridgford Road, West Bridgford, Nottingham, NG2 6AU.

You can contact us in writing at our trading address or by email at hello@redvape.com and by phone on 0115 9775482.

Privacy Policy version number: 1.1

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