Delivery and Returns

UK Delivery

Delivery is free of charge on all orders to the UK over £25.00. We use Royal Mail 1st Class postage for the majority of orders. We may, at our discretion, use a Royal Mail signed for service or UPS for higher value orders.

Orders below £25.00 will incur a shipping and handling fee of £2.95.

All orders placed with us before 3 pm Monday to Friday will be despatched on our same day shipping service. Orders placed after 3 pm will be despatched on the following working day. All orders placed over the weekend will be shipped on Monday for delivery on Tuesday.

Same day shipping assumes that the products being ordered are in stock and therefore available to despatch. Each product has a stock indicator level displayed on the product page. If products are out of stock, this will be shown along with a date when we expect the liquid to be back in stock.

Please be aware that although 1st Class Postage is generally a next day service, this is not a guarantee. If your order does not arrive the next day as expected, please allow another three working days for the goods to arrive. If your order has not arrived after this time, please get in touch with us at customerservices@redvape.com; quoting your order number, which you will find on your confirmation email.

Worldwide Delivery

Delivery is free of charge on all orders to the UK over £75.00. We use the Royal Mail Tracked and Signed service for the majority of orders. We may, at our discretion, use a courier such as UPS or DPD, for higher value orders.

All Tracked and Signed orders aim to deliver to Europe within 3-5 working days and worldwide within 5-7 working days.

All orders placed with us before 3 pm Monday to Friday will be despatched on our same day shipping service. Orders placed after 3 pm will be despatched on the following working day. All orders placed over the weekend will be shipped on Monday for delivery on Tuesday.

Same day shipping assumes that the products being ordered are in stock and therefore available to despatch. Each product has a stock indicator level displayed on the product page. If products are out of stock this will be shown along with a date when we expect the liquid to be back in stock.
Please note, that we are no longer able to accept orders from the United States or Denmark due to local laws.

Returns Information

If you wish to return an item for any reason, please contact us at customerservices@redvape.com, stating your order number and the reason for the return. Full details of our returns policy can be found below.

Unwanted Items

You have the right to return any item purchased from us, providing you advise us within 14 calendar days of receiving the goods.
You are responsible for the costs of returning the goods to us, and this must be done within 14 calendar days of reporting your intention to return the items.

We advise that you obtain proof of postage as evidence that the goods were sent back to us. We recommend using a signed for delivery service for expensive items as this provides insurance cover should the package go missing.

The goods remain your responsibility until signed for at the return address. We accept no responsibility for product loss or damage caused whilst the goods are being returned to us. It is the sender’s responsibility to ensure they arrive in good condition.

We will refund the cost of items returned to us after they have been checked and confirmed as meeting our return standards as outlined below. All refunds will be processed within 14 calendar days.

To return an item to us as unwanted, it must be unused and unopened and in its original packaging. Any seals either on the box or the bottle itself must be intact with no evidence of tampering. If these criteria are not met, we will either return the item to you after obtaining payment from you for the cost of return postage or dispose of the item.

Faulty Items

If you believe a product you have ordered from us to be faulty, then under the Consumer Rights Act, you have 30 days from the date of purchase in which to report this to us. We would ask that you email us at customerservices@redvape.com outlining the fault, and we will then provide instructions on how to return the goods to us.

We ask that you return the goods yourself, and once received by Red Vape and confirmed as faulty, we will reimburse the cost of shipping. Proof of postage costs must be obtained so we can reimburse the correct amount.

We will confirm our preferred method of shipping the goods back to us, and we ask that you use this method or one of a comparable cost. If you are unable to do so, please email us at customerservices@redvape.com to seek approval for an alternative method of your choice, confirming the costs.

If goods are returned by a none approved method, we will not reimburse the cost of carriage.

Damaged Items

If you receive a damaged item, please inform us within three calendar days from receiving your goods. You can do this by emailing us at customerservices@redvape.com.

We ask that you return the items to us, and once received by Red Vape and confirmed as damaged, we will reimburse the cost of shipping. Proof of postage costs must be obtained so we can reimburse the correct amount.

A free of charge replacement product or a refund will be processed as appropriate.

We will confirm our preferred method of shipping the goods back to us, and we ask that you use this method or one of a comparable cost. If you are unable to do so, please email us at customerservices@redvape.com to seek approval for an alternative method of your choice, confirming the costs.

If goods are returned by a none approved method, we will not reimburse the cost of carriage.

Incorrect Items

Should you receive an item different to that ordered, please advise us by emailing customerservices@redvape.com. Please provide details of the item received in error. We will then provide instructions on how to return the goods to us.

We ask that you return the items to us, and once received by Red Vape and confirmed as incorrect, we will reimburse the cost of shipping. Proof of postage costs must be obtained so we can reimburse the correct amount.

A free of charge replacement product or a refund will be processed as appropriate.

We will confirm our preferred method of shipping the goods back to us, and we ask that you use this method or one of a comparable cost. If you are unable to do so, please email us at customerservices@redvape.com to seek approval for an alternative method of your choice, confirming the costs.

If goods are returned by a none approved method, we will not reimburse the cost of carriage.

Refunds

If we have agreed to a refund for any of the reasons outlined above, then this will be processed within 14 calendar days.

The refund will be made to the Credit/Debit card used to pay for the goods. Once processed, refunds can take up to 5 working days to be cleared by the bank or payment provider.

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